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Shipping Info

 

Shipping & Processing Times

 

We personally adapt most of our products by hand, which takes time. Orders are shipped in the order they are received.

 

  • In-stock items: Usually take 4 business days to process before shipping, but may take longer if we’re handling a high number of orders.
  • Expedited (2-3 day) shipping: We’ll do our best to process your order in 2 business days, but this is an estimate, not a guarantee.
  • Overnight shipping: We’ll try to process your order within 24 business hours.
  • Items with SKUs ending in ‘DS’: These may ship directly from the manufacturer and could take up to 10 business days to ship. Expedited shipping may not be available for these items—contact us for details.
  • Purchase Orders (POs): Can take up to 14 business days to process before shipping. Providing complete paperwork helps speed things up!

 

 

Shipping Costs & Free Shipping

 

  • Shipping fees are calculated in real time at checkout.
  • We may offer free basic ground shipping on orders over $500 (this doesn’t include inside delivery or signature confirmation).
  • You can see estimated shipping costs by adding items to your cart and entering your shipping details.
  • In rare cases, actual shipping costs may differ from the estimate—if this happens, we’ll contact you before shipping your order.
  • You can also use your own shipping account!

 

 

Transit Times

 

  • Transit times don’t include weekends or holidays.
  • Expedited shipping is guaranteed unless carriers waive their guarantee (e.g., due to holidays, pandemics, or natural disasters).

 

 

Oversized Packages

 

We do our best to estimate accurate shipping costs, but extra-large packages may need a manual shipping adjustment. If actual shipping costs are higher than the estimate, we’ll contact you before shipping your order.

 

 

Expedited Processing

 

Need your order quickly? Select an expedited shipping method at checkout or reach out to us for help upgrading your shipping.

 

 

Backorders

 

  • If any item in your order is on backorder, we will hold the entire order until everything is available.
  • If the delay is longer than expected, you can choose to cancel or swap the backordered item so we can ship the rest of your order.

 

 

Returned Packages

 

  • If a package is returned to us by the carrier for any reason, a 15% restocking fee will apply.
  • Canadian customers: If you don’t claim your package, you’re responsible for any duties, taxes, brokerage fees, and shipping fees (both inbound and outbound).

 

 

Incorrect or Incomplete Addresses

 

  • If your shipping address is incorrect or missing details (like an apartment number), the carrier may charge an address correction fee (currently $19.50 per package, subject to change).
  • You’ll also be responsible for any extra shipping fees to re-ship a returned package.

 

 

International Orders (Canada Only)

 

  • We only ship internationally to Canada.
  • Canadian customers are responsible for all duties, taxes, and fees.
  • If customs seizes or delays your order, we can’t be held responsible for any charges.

 

 

Using a Third-Party Broker

 

We don’t coordinate directly with third-party brokers, but you can include your broker’s contact details in your shipping address. Keep in mind that most carriers won’t automatically work with your broker unless there’s a pre-arranged handoff.

 

 

Reporting Shortages or Damages

 

  • If your order arrives with missing or damaged items, let us know within 10 business days of delivery.
  • Keep all packaging and shipping materials and contact us as soon as possible.